Customer Care Rep (Lighting Industry)

Location: Lake Forest, CA 92630, CA
Date Posted: 04-26-2018
Customer Service:
Customer Care Representative.
Salary Depends on experience
Hours 7am - 4pm or 8 am – 5 pm Mon-Fri
Summary: Customer Service Representative for a busy department must know how to do quotes, tech support, order entry, product crossovers. 40+ emails a day, 30+ calls, 20+ orders, QC Batching, Claim forms. Prefer manufacturing experience.

Account/ Customer Care Representative 

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversation in a comprehensible way.
•Previous experience in a customer support role ideally in a call center environment / dealing with a product
•Strong phone and verbal communication skills along with active listening.
•Customer focus and adaptability to different personality types.
•Ability to multi-task, set priorities and manage time effectively.
•High school degree.

Competencies, Knowledge, skills and Abilities
  • Must work well under pressure
  • Must be a quick leaner and not easily frustrated by complicated systems
  • strong data entry skills
  • strong attention to detail
  • good follow up
  • excellent communication skills (verbal & written) heavy phones & emails
  • Autonomous - get the job done without extensive hand holding.
  • Must have a positive attitude and passionate about your work.
  • Be a team player, organized and driven.
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