Desktop Technician (Woodland Hills, CA)

Location: Woodland Hills, CA, United States
Date Posted: 08-10-2018
Position: Desktop Technician
Location: Woodland Hills, CA

Duration: 6 months or longer

This is an immediate position. If interested, please email your resume with your hourly rate and availability ASAP.

EXPERIENCE/SKILLS REQUIREMENTS: 
  • Three years of technical experience or IT-related equivalent technical knowledge in an enterprise environment
  • Strong and effective written and verbal communication skills
  • Bachelor's degree or equivalent relevant experience
 
Main job functions: 
  • Provides resolution for complex technical issues related to the client that are referred from the Help Desk and require research and more extensive knowledge that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment.
  • Performs root cause analysis and develop solutions and/or requirements for solutions. 
  • Develops knowledge base articles.
  • Manages enterprise level client security (encryption, antivirus, firewall, data loss, policies, etc.), client endpoint management (Altiris, SCCM, BMC, etc), Active Directory, and VDI.
  • Manages minor projects such as testing, deployment and remediation, develops customer training documentation, develops processes/procedures and technical documentation
 
JOB SUMMARY:
• Provides resolutions for challenging technical issues relating to the client. 
• Performs root cause analysis by utilizing problem determination and analytical skills relating to applications, access, connectivity, security, database, mobile devices, and others. 
• Leads minor projects such as department initiatives, compliance reports, and roadmap items. 
• Create and modify knowledge base articles and technical documentation as needed.
• Provides exceptional customer service while ensuring minimal disruption to the Business. 
• Collaborate both internally and externally relative to their department while being customer focused.

If interested, please submit your resume to mary@jba.com along with the following information:
Full Name of the candidate:
Two Tel. numbers ( Home and cell):
E-mail address:
Availability to interview:
Availability Date upon confirmation:
Current Location:
Number of years of Desktop Support experience per above requirement:
Your hourly rate (W2):
2 professional references:



 

Mary Avikians
Client Services Manager
JBA International, LLC
1192 N. Lake Avenue, Pasadena, CA  91104
Direct: 626-204-6914
E-mail: mary@jba.com
www.jba.com
 
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